About Us As a self‑regulatory organization, our mission is to promote healthy capital markets by regulating fairly and effectively so that investors are protected and confident investing in their futures. At the Canadian Investment Regulatory Organization (CIRO), we are committed to setting high regulatory standards for the investment industry, safeguarding investors, and supporting the integrity of Canada’s capital markets. About This Opportunity This position is a member of a local and national team of Office Services Specialists fulfilling varied responsibilities in support of the overall daily operations. In addition, this position supports and assists the Manager, Office Services. Core Responsibilities Provides courteous and qualified handling of all incoming calls and guests attending the office, including assisting callers with navigation of the CIRO website. (BAU) day‑to‑day operations, such as: Customer service by providing consistent high‑level support. Facilities support by ensuring all areas are stocked and maintained in a professional manner to support a good employee experience. Hotelling – comprehensive understanding of the hotelling application to ensure booking protocols are adhered to, troubleshooting, and reporting. Mail/Couriers – including deliveries and distribution. Maintaining various office equipment. Fulfilling requests for meeting room setups and/or catering. Health & Safety Contribute by serving as a first responder and fire warden. Update the Health & Safety boards as requested. Become confident with the emergency evacuation procedures and provide assistance as required in evacuating staff/guests from premises. Problem Solving/Trouble Shooting Take ownership of the issue at hand. Consider all possible solutions when problem solving and apply the most appropriate one, escalating as needed.



Onboarding/Off boarding Follow procedures and check lists to ensure all appropriate steps are taken in a timely manner. Records Retention/off‑site storage Arrange for off‑site storage and retrieval of files. Maintain the inventory list of off‑site storage records. Arrange for document destruction when requested. Perform annual audit to confirm accuracy of off‑site storage and destruction records. Security Apply security procedures to all visitors. Be aware of any suspicious behaviour in/around reception and lobby. Become familiar with the Symmetry Access Control software system and responsible for access cards (issuance & deletion). Supplies Compare costs of office supplies. Place and follow up on orders, including special requests. Maintain adequate inventory levels within the office. Teamwork & working independently Needs to work as an integral member of the national team, communicating effectively and efficiently. What You Bring Must‑have Four years experience in an administrative or receptionist role in an Office Services capacity, or a combination of relevant education and experience. Knowledge of office equipment operations, facilities procedures, and ability to problem solve and troubleshoot issues at hand. Knowledge of physical security processes and procedures. Experience in a customer service environment. Nice to have Proficiency in MS SharePoint, Word, Excel and Outlook. Excellent organizational and critical thinking skills. Strong time management skills, including the ability to effectively prioritize and work on multiple tasks/projects at the same time. Effective communication skills, both oral and written. Exceptional people skills and customer service skills. Ability to lift up to 50 lbs. What We Offer Competitive base salary in alignment with market Performance based bonus * Employer paid Health Benefits and Spending

📌 Office Services Specialist (Calgary)
🏢 CIRO / OCRI
📍 Calgary