Enhance your career as a Bilingual API Support Analyst with extensive L2/L3 production support experience. Join our contract team to troubleshoot API issues and manage vendor integrations effectively.

We are searching for a bilingual (English & French) API Support Analyst. This role emphasizes robust API knowledge and hands-on experience with REST/SOAP to ensure the resolution of production incidents. You will collaborate closely with external vendors, leveraging your technical skills in an enterprise setting.

Key Responsibilities:
• Provide L2/L3 production support for API applications
• Troubleshoot and resolve integration issues with vendors
• Coordinate with external partners for API functionality




• Analyze request/response for effective API troubleshooting
• Ensure production incidents are resolved timely

Requirements:
• Over 5 years of application support experience
• Proficient in REST APIs, JSON, and XML standards
• Robust bilingual communication skills (English & French)
• Familiarity with API management tools like Postman, Swagger
• Experience with monitoring tools such as Splunk or Dynatrace

Support API integrations and enhance user experiences in a bilingual capacity as a trusted analyst.
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📌 Bilingual Api Support Analyst Contract Ontario
🏢 apptoza
📍 Ontario