POSITION OVERVIEW Sydney, NS MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for ambitious Bilingual Telephone Sales Representatives who are fluent in English and Spanish to join our sales team. In this role, you will engage with customers over the phone, identify their needs, recommend products and services, and close sales while providing an exceptional customer experience in both languages. This position is ideal for motivated individuals who enjoy helping customers, building relationships, and achieving sales goals. We provide industry-leading sales training and ongoing coaching to help you succeed and grow your career. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test. Key Responsibilities Handle inbound and outbound sales calls in English and Spanish.



Build strong customer relationships through professional communication. Identify customer needs and recommend products and services that provide value. Explain features, pricing, and promotional offers. Address customer questions and overcome objections confidently. Process orders and accurately document customer interactions. Meet or exceed established sales and customer satisfaction goals. Maintain up‑to‑date knowledge of products, promotions, and company policies. Participate in ongoing sales training and coaching. Ensure compliance with company procedures and confidentiality requirements. Candidate Qualifications Must be at least 18 years of age. High school diploma or equivalent. Fluent in both English and Spanish. Excellent verbal communication and sales skills. Basic computer proficiency and data entry experience. Ability to type at least 20 words per minute. Strong negotiation and relationship‑building abilities. Self‑motivated and goal‑oriented. Ability to work in a fast‑paced, performance‑driven environment. Preferred One year of bilingual sales, customer service, inside sales, retail sales, or contact centre experience. Experience meeting sales targets and working in a commission or incentive‑based setting. ABOUT MCI (PARENT COMPANY)



MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact centre customer services, and IT Services needs by providing general and specialised hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made the Inc. Magazine's List of Fastest‑Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernisation through digitalisation, MCI ensures clients do more for less. MCI is the holding company for a diverse line‑up of tech‑enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Centre Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP),

📌 Bilingual Telephone Sales Representative (Edwardsville)
🏢 MCI
📍 Edwardsville