Our Calgary based client is looking for a Tier-1 Support Specialist to join their team.
Must Have Primary Skills :
- Bachelor’s degree or equivalent experience in IT or related field.
- IT support experience.
- Solid troubleshooting and incident management capabilities.
- Strong understanding of IT service management practices.
- Experience with enterprise systems.
- Excellent communication and customer service skills.
- Experience with Microsoft 365, Windows environments and ticketing system.
- Experience with legal technology/platforms/software is a must.
Nice To Have Secondary Skills :
- Good Communication.
Proven Experience In :
Provide clear guidance and support to end users.Maintain professional and client-focused communication.Resolve common IT problems or elevate as required.
IND1
Skills
- Soft Skills
- Experience In at least 4 years of experience with/in Technical Support Analyst Experience In at least 4 years of experience with/in IT Support
Industry experience required:
Consulting
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📌 IT Support - Tier 1 ( Law Firm) (Calgary)
🏢 Finney Taylor Consulting Group
📍 Calgary
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