At Nutra Holdings, our culture is fuelled by a passion for empowering individuals on their journey to peak fitness and wellness. As a leading sports nutrition and wellness company headquartered in the city of St. John’s, Newfoundland, we take pride in housing multiple brands that specialize in the supplement space. One of our flagship brands is Transparent Labs—a trusted name in the fitness community committed to optimizing health and human performance, backed by 100% transparent, honest labeling, and backed by science. Our commitment is centered around championing our customers success in realizing their fitness, health, and wellness aspirations.

In our culture, excellence is not just encouraged; its the standard. We believe in pushing boundaries, exploring new horizons, and continuously evolving to stay at the forefront of sports nutrition and wellness.

Role Overview

We are looking for a high-spirited Full-time Customer Success Specialist who focuses on building strong, long-term relationships with customers, ensuring they get the most value from our company’s products and services. In this role, you will be supporting Transparent Labs—a brand known for its clean, science-based formulations and commitment to ingredient transparency. We are redefining what it means to provide exceptional customer success, and we want you to be a part of this journey. With a strong commitment to delivering value and excellence, we are creating experiences that set a new standard in the industry.

Work Location: In person (St. John’s, NL)

Position: Full-time





May include evenings and weekends

Key Responsibilities

• Tackle customer queries with enthusiasm, turning potential problems into moments of delight.
• Whether its over the phone, online chat or email, you will communicate like a champ to answer customer questions about our products, while staying aligned with SOPs
• Building and maintaining strong relationships with customers, understanding their needs, and ensuring they are satisfied.
• Navigate challenges with escalation procedures to ensure customer satisfaction.
• Act as the voice of the customer within the company, advocating for their needs and feedback to drive improvements in the product or service.
• Gather and analyze customer feedback to inform product development and enhance overall customer satisfaction.