Become a Customer Experience Specialist with Manitoba Hydro in Winnipeg, committed to fostering exceptional service and satisfaction. This role is key to building trust through effective communication.
As a part of the Customer Engagement Centre, you will provide tailored service to meet customer needs. Candidates should be empathetic, detail-oriented, and thrive in a collaborative workplace. You will be responsible for addressing billing inquiries and enhancing customer understanding of products.
Key Responsibilities:
• Deliver accurate account information to customers
• Explain various billing plans and service options
• Respond to customer inquiries and resolve issues
• Handle emergency service requests promptly
• Collaborate across service channels to maintain standards
Requirements:
• Grade 12 education with strong math skills
• Two years minimum customer service experience
• Knowledge of Word and Excel is necessary
• Bilingual abilities in French and English are advantageous
• Experience in utilizing AI tools in customer service is preferred
Support Manitoba Hydro's mission by ensuring top-tier customer engagement and satisfaction across all interactions.
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📌 Customer Experience Specialist in Winnipeg
🏢 Lifeline Ukraine
📍 Winnipeg