Drive client retention as a Client Engagement Representative at GroupStrength in Winnipeg, MB. Leverage your robust communication abilities to enhance satisfaction and loyalty among clients.

As a vital member of our team, you will connect with existing GroupHEALTH clients to understand their experiences and address any concerns proactively. This on-site position entails completing Client Experience surveys and collaborating with Client Service teams to ensure clients are well-supported. Your ability to problem-solve effectively will be key to fostering strong, trusting relationships.

Key Responsibilities:



• Perform Client Experience surveys to gauge client feedback • Support clients through escalated situations in partnership with the Client Experience team • Log client interactions in our user-friendly CRM • Stay informed about Canadian employee benefits industry trends • Attend retention meetings to drive best practices

Requirements: • 3-5 years in customer retention or sales experience • Strong interpersonal and empathetic communication skills • Relevant education in business preferred but not required • Experience in group benefits insurance is a bonus • Familiarity with MS Office tools

Join GroupStrength and enhance client relationships through effective communication and engagement. #J-18808-Ljbffr

📌 Client Engagement Representative in Winnipeg
🏢 GroupStrength Benefits Direct
📍 Winnipeg