Position Overview dormakaba is seeking a Customer Service Representative based in Montreal for a 6-month contract . This role will report directly to the AVP, Vacation Rental Business. The Customer Service Representative is responsible for providing customer support to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. The CSR is also responsible for thoroughly entering and processing customer hardware and SaaS orders. The CSR must ensure the inbound call coverage within established targets, with courtesy, and while ensuring highest level of client satisfaction. Total Compensation Range : $45,000 - $52,000 annually AI Disclosure:



No automated screening tools will be used during the application process What you will do Answer inbound calls and consistently meet or exceed Live Handle Time targets Interact with customers to provide accurate information and resolve inquiries, concerns, and requests related to products and services Process order entries and quotation requests with accuracy and attention to detail Coordinate with the planning team to assign optimal lead times for customer orders Place purchase orders for drop-shipped products from our partner factory Create and maintain current customer accounts in AXAPTA and Zuora Apply credit memos and

📌 Customer Service Representative / Représentant(E) Du Service À La Clientèle (Montreal)
🏢 dormakaba International Holding
📍 Montreal