Become an Operations Quality Manager at Enercare and lead quality assurance efforts to ensure outstanding customer experiences in various channels. Shape the customer experience landscapeAt Enercare, you will play a key role in the Operations Quality Department, managing quality assurance and team development. Your leadership will help shape, implement, and monitor QA strategies across voice, email, chat, and digital channels. Engage with operational teams to address quality and compliance issues effectively.Key Responsibilities:
Drive the end-to-end QA strategy for customer interactions
Coach QA team members and set performance expectations
Collaborate with BPO partners for quality assurance delivery
Maintain and design QA metrics and dashboards for transparency




Implement improvements from evaluations to enhance customer experienceRequirements:
Bachelor’s degree in Quality Management or similar area
Five-plus years in contact center quality assurance roles
Proven expertise in AI-enabled quality governance
Familiarity with reporting platforms for analytics
Robust leadership and coaching experience in a team settingStep into the Operations Quality Manager role at Enercare to significantly contribute to elevating service standards and shaping operational excellence.#J-18808-Ljbffr

📌 Quality Assurance Manager At Enercare Markham
🏢 ENERCARE
📍 Markham