Join our growing IT team as a Help Desk Technician in St. Albert, Alberta. Deliver essential technical support, troubleshoot issues, and ensure seamless operations for users across multiple sites.

As a Help Desk Technician, you will be responsible for providing both first and second-level support to end users. The role requires expertise in troubleshooting hardware and software issues within Microsoft Windows environments. You will also create user accounts in Active Directory and assist with Microsoft 365 applications, enhancing employee productivity.

Key Responsibilities: • Provide technical support to users via various channels • Troubleshoot issues with hardware, software,



and connectivity • Support Active Directory user management • Assist with Microsoft 365 applications like Outlook and Teams • Document support activities in ticketing systems

Requirements: • Prior experience in IT Support or Help Desk roles • Excellent customer service and communication abilities • Familiarity with Windows 10/11 and Microsoft 365 • Understanding of network fundamentals • Valid driver's license for site travel

Support a diverse workforce while enhancing your IT skills in this technician position. #J-18808-Ljbffr

📌 St. Albert IT Support Technician Role (Winnipeg)
🏢 David Aplin Recruiting
📍 Winnipeg