Transform customer service at Metso as a DMO Technical Support Representative, with options for hybrid or work from home in Canada, aiming for service excellence and customer satisfaction.

You'll integrate into a dedicated team, ensuring distributors receive comprehensive technical support for product, warranty, and service-related inquiries. This role emphasizes problem-solving, training initiatives, and continuous improvement to boost distributor capabilities. You will play an integral part in facilitating open communication and reliability in service deliveries.

Key Responsibilities:
• Offer technical support for end customers and distributors
• Manage and log warranty claims effectively
• Communicate and ensure technical updates reach distributors




• Evaluate distributor performance and capabilities
• Conduct technical training sessions for distributor staff

Requirements:
• Technical background in industrial or heavy equipment
• Solid analytical and troubleshooting skills
• Proven communication and engagement abilities
• Experience in warranty management is beneficial
• Dedication to safety and customer satisfaction

Contribute to Metso's mission of transforming industry practices through exceptional technical support and customer engagement.
J-18808-Ljbffr

📌 Technical Customer Support Representative British Columbia
🏢 Metso
📍 British Columbia