Here’s a brief overview of the tasks and responsibilities you’ll have: Ensure the reception, handling and processing of requests received by the ticketing system; Analyze the nature of requests and categorize them according to the areas concerned; Respond to requests when possible or forward them to the appropriate teams while ensuring rigorous follow-up; Coordinate theprocessing of banknotes with the various internal teams to ensure an efficient resolution within the established deadlines; Proactively follow up on ongoing requests and make the necessary reminders to stakeholders; Maintain transparent, professional and courteous communication with employees throughout the processing of requests; Document requests, actions and resolutions in the tools provided for this purpose; Identify trends, recurring issues and opportunities for improvement, and inform management; Contribute to the continuous improvement of request management processes and the optimization of the employee experience; Ensure compliance with policies, procedures and requirements; Participate inthe continuous improvement and implementation of tools to optimize the ticketing system.



The profile you are looking for is as follows: Have between one (1) and three (3) years of experience in customer service, internal support or case management; Demonstrate anability to handle a high volume of diverse requests in a structured environment; Experience with a ticketing or request management tool, such as Jira, ServiceNow, Zendesk or an equivalent tool; Experience coordinating with multidisciplinary teams, including human resources, information technology, finance or other support functions; Proficiency inMicrosoft Office suite tools, including Outlook, Excel and Teams; Demonstrate anability to document requests and ensure rigorous follow-up in systems; Be available to work in hybrid mode with a regular presence in the Montreal office; This position requires working primarily in French, while requiring a functional command of English for daily tasks. This English proficiency is essential for understanding documentation and ensuring professional communication with customers, suppliers, and colleagues across Canada. #J-18808-Ljbffr

📌 Talent Management Advisor (Montreal)
🏢 COFOMO
📍 Montreal