Position Details: Placement of applicant based on the collective agreement Hours of Work: 40 hours per week Employment Type: Permanent Rates of Pay Step 1 – $26.68 Step 2 – $27.21 Step 3 – $27.76 About Us: Located 20 minutes from Winnipeg, Selkirk is a vibrant small city with a hometown feel. Our close-knit community loves to celebrate, learn and explore in the company of good neighbours. All through the year, there are many opportunities to enjoy local talent, learn about our past and seek out new interests. The Chance: The City of Selkirk is currently in search of a Citizen Support Representative to join our team. Under the direction of the Manager of Citizen Engagement, the incumbent is the first point of contact to the general public and is responsible for responding to citizen and general public inquires, assisting with citizen access to services and delivery of an excellent citizen experience. Job Duties: Exceptional Citizen Service As a primary contact for the City of Selkirk, the CitizenSupport Representative communicates with the citizens and the general public through telephone, chat, email, social media and in person. As the citizen advocate, you seek out information or services to respond and resolve citizen inquiries/requests. As an ambassador, you strive to make each interaction with our citizens a positive experience, communicating in a friendly, open and competent manner.



Recommend to Management opportunities to improve processes or procedures that enhance the citizen experience, reduce costs and/or delays to citizens that improve the City’s effectiveness and efficiencies. Respond to CitizenSupport tickets and inquiries, accurately documenting all communications to build on the City information databases with the objective to better respond to any and all queries in a timely and accurate manner. Proactively identify information opportunities from within the various City departments and assist to enhance the information databases to respond to or have information available to the public through various means of communication. Remain current on all resolutions, regulations, by-laws, policies and legislation as it impacts the citizen. 2. Administrative Services Process regular daily outgoing mail. Participate as a member of the City web services team and maintain the website pages for the Corporate Services Department, i.E. uploading prepared documents such as by-laws, job postings and archive documents. Provide support and training to other positions within the Corporate Services Department. Maintain confidential records or information. Ensure job procedure manual is current. Issue licenses for lottery and animal, etc. Register Manitoba Health Service Commission applications. Accept in-person payments and issue receipts. Balance end of day

📌 2026-51 Citizen Support Representative (St. Andrews)
🏢 Municipaladministrators
📍 St. Andrews