Responsibilities Reports to the Administrator and manages all business office processes and systems for the facility/home. Provides administrative support to the Administrator and supervisory staff to ensure smooth daily operations. Supports the Scheduling and Attendance Coordinator during absences or when additional support is needed for daily tasks. Holds the “Timekeeper” security role in Workday to access relevant time tracking functions. Has full access to NH Scheduler. Reviews and approves time submissions from the Scheduling and Attendance Coordinator for their direct reports on a daily basis. Complete purchase journal updates with department managers to ensure month-end accruals are accurate. Submit union duty reimbursement for employees when applicable. Code and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships. Handle payments from families and all queries concerning AR tasks around billings from residents and / or families; manage resident intake set up, on-going billing, collections and discharges. Administer and maintain financial records including banking, petty cash, resident trust, etc.



Maintain and update resident and employee census records, ensures confidentiality of all financial personnel and resident data. Coordinate and lead communications with home staff through team meetings, maintaining notice boards and via e-mail. Participate in the development and planning of employee engagement events service awards. Competencies Effective Communication and Interpersonal Skills People Management Skills Change Management Skills Multi-Tasking & Time Management Financial Acumen Analytical Thinking Customer Service; quality and timely responsiveness to customer needs Computer Skills Relationship Management Business Knowledge – policies, collective agreement and LTC legislation and funding requirements Data input Key Systems Workday: Use Workday for financial management, HR processes, and reporting. Timekeeper Security Role: Access to time tracking for hourly workers, approvals, and payroll. NH Scheduler: Manage and view schedules, adjust for staffing needs, generate reports and oversee department schedules. Act as backup for Scheduling & Attendance Coordinator. PointClickCare: Manage all resident trust

📌 Operations Manager (Om) (Brant)
🏢 Extendicare
📍 Brant