Service Representative (12 month contract) Location: Remote anywhere in Canada, or if local to an office, hybrid - Kingston, Toronto, or Montreal The total target compensation (TTC) range, including salary and target bonus, is $47,813 - $65,875. This TTC range is applicable to permanent roles only; fixed-term contract andcasual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity. Empire life is looking to hire a Service Representative (12 month contract) to join our Retail Operations team! We are actively seeking candidates to fill one current, open 12 month contract position. Why pursue this opportunity Our mission - Provide expertise and intelligent solutions to help Canadians navigate life with confidence. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.



What you’ll be working on Processing applications and service requests within established service standards Providing prompt and accurate resolution to complex problems Investigating and analyzing straightforward cases and completing necessary follow-up changes Providing prompt and courteous resolution of enquiries regarding administration procedures and transactions on client accounts from both internal and external sources What we’re looking for you to have 1+ years work experience in an office environment Knowledge of word processing, spreadsheet, and database computer software Ability to prioritize and balance multiple tasks and navigate multiple systems High attention to detail/accuracy Access to stable and secure internet for remote work Bilingualism (English/French) would be an asset Completion of a College Diploma would be an asset If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Beyond the salary For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health

📌 Service Representative (12 Month Contract) (Kingston)
🏢 Empire Life
📍 Kingston