Exciting opportunity for a Service Relationship Specialist at Manulife in Vancouver. Focus on client relations and complex service inquiries while collaborating closely with internal partners in a hybrid work environment.
As a Service Relationship Specialist, you'll represent Manulife with Mid-Market and Corporate clients, and key advisor firms. This role emphasizes collaboration and problem-solving, driving superior service by managing escalations and resolving inquiries. You will be part of a team dedicated to enhancing client experiences and educating plan administrators on benefit management.
Key Responsibilities:
• Support distribution partners in current business acquisition
• Resolve escalated inquiries from Plan Sponsors and Advisors




• Negotiate and champion successful service outcomes
• Conduct client meetings to train on benefit administration
• Drive adoption of digital tools among plan members
Requirements:
• 3-5 years in Group Benefits experience
• In-depth understanding of Group Benefits products
• Strong analytical and presentation skills
• Excellent client relationship management
• Capability to manage multiple priorities effectively
Leverage your expertise in Group Benefits to enhance client relationships and drive service excellence at Manulife.
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📌 Service Relationship Specialist at Manulife (Vancouver)
🏢 Société Financière Manuvie
📍 Vancouver