Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. The Renewal Coordinator is responsible for managing the renewal lifecycle for existing customers to support retention and recurring revenue objectives. This role partners with customers, distributors, and internal teams to ensure seamless renewal execution, maintain accurate customer and contract data, identify and mitigate renewal risks, and deliver a positive customer experience. Key Responsibilities Manage assigned service renewals throughout the renewal lifecycle Create and maintain renewal opportunities, quotations, and customer records Collaborate with customers, distributors,



and internal stakeholders to support renewal success Monitor renewal activity and prioritize work using company systems and reporting tools Maintain accurate customer, contract, and renewal information Respond to and coordinate renewal-related inquiries and requests Monitor incoming emails and execute relevant emails in a timely manner Generate and review reports to support renewal planning and forecasting Investigate, resolve, and elevate customer, process, and system issues as required Support the implementation and continuous improvement of processes, systems, and operational practices Contribute to customer retention, operational efficiency, and team objectives Perform other duties as required About You Minimum 1 year experience in an inside sales or a client-focused role with direct responsibility for customer support,

📌 Renewal Coordinator (Calgary)
🏢 Blackline Safety
📍 Calgary