Job Summary Service Desk Analyst – J.D. Irving (JDI IT) – Full-time, on site position in Fredericton, NB, Canada. Salary: $45,000 to $60,000. Full-time on site presence required. Eligibility All successful applicants must have been in Canada for at least 5 years to meet the requirements for the Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR). Responsibilities Serving as the primary point of contact for incident reporting, service requests, and general IT inquiries Responding to support requests via phone, chat, and ticketing systems in a timely and professional manner Providing robust technical support and exceptional customer service to end users Troubleshooting and resolving hardware, software, and end‑user device issues Guiding end users through IT processes and solutions with transparent and effective communication Owning tickets from intake through resolution, including proper documentation of all activities Escalating complex or high‑priority issues to Tier 2 teams or ITOC as appropriate Assisting with user

📌 Service Desk Analyst At J.D. Irving (Fredericton)
🏢 J.D. Irving
📍 Fredericton