Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. Operations Team Lead Full time Permanent Sherway Gardens In this role you’ll be responsible for: LeadershipDevelop and train team members to achieve operational excellence.Work with Operations leadership to hire, onboard, and retain talent.Set clear job expectations and performance metrics for team members.Provide ongoing coaching and one‑on‑one meetings and conduct regular Assessments (Spring & Fall).Drive a high‑performing team through SMART goals and accountability.Achieve strong employee engagement and continuously improve NPS metrics.Lead by demonstrating company Core Values.



Sales Support and Customer ServiceModel exceptional customer service standards that demonstrate alignment with our relationship‑based selling culture, towards the achievement of clientele and NPS goals (obtain and log client info, well versed in Club Harry, etc.) Serve as a point of contact for customer issues, ensuring professional resolutions and escalating appropriately to leadership.Process employee purchases and oversee staff package administration and submissions POS and Cash Services.Process all types of transactions accurately and assist with customer inquiries, both in‑person and over the phone.Monitor and ensure compliance with all POS and LP Policies and Standards.Review Transaction audit results and communicate results to operations associates, identifying needs for further training (team and/or individual).Ensure that client information gathering % metrics are consistently achieved.Oversee Service desk maintenance and cleanliness.Oversee Client lists and e‑receipt standards.Manage daily cash handling functions (open/close registers, prepare sales envelopes and

📌 Operations Team Lead (Toronto)
🏢 Harry Rosen
📍 Toronto