Drive customer service excellence as a Customer Service Supervisor with Ontario Northland in Sudbury. Manage team performance and operational oversight to enhance service delivery in a energetic environment.

This pivotal role involves leading a team of Customer Service Agents. You will oversee daily operations, monitor service standards, and ensure team members achieve productivity targets. You'll also handle escalated customer issues while upholding the company's commitment to compliance and safety standards in a 24/7 environment.

Key Responsibilities: • Coach and support a team across multiple locations • Ensure timely resolution of customer inquiries and complaints • Coordinate with partners for seamless service operations • Conduct inspections to maintain safety and cleanliness • Implement process improvements in service delivery

Requirements: • Secondary School Diploma or equivalent • Five years of experience in supervisory roles • Expertise in conflict resolution techniques • Knowledgeable in collective agreements • Bilingualism is considered an asset

Join Ontario Northland in improving customer experiences and operational effectiveness in Sudbury. #J-18808-Ljbffr

📌 Ontario Northland Customer Service Lead (Winnipeg)
🏢 Ontario Northland
📍 Winnipeg