Techedin seeks an IT Support Engineer specializing in Desktop and CAD Systems based in Montreal, Quebec. This 100% in office position is ideal for candidates with robust experience in end-user support. The role requires 3 to 5 years of experience in IT customer service, focusing on delivering a seamless user experience through hardware and software troubleshooting. Responsibilities include managing devices, tracking support tickets, and maintaining IT asset records while ensuring prompt resolution of end-user requests. Key Responsibilities:
- Provide comprehensive on-site technical support
- Configure and install hardware for various devices
- Monitor and resolve support issues through ticketing
- Streamline processes for improved user experience
- Maintain technical documentation and knowledge repositories Requirements:
- 3 to 5 years of desktop support experience
- Expertise in Windows 10/11 and Mac OS
- Proficient in Microsoft Office 365 and device deployment
- Excellent troubleshooting and communication skills
- Strong customer service focus in a busy setting Enhance user satisfaction by resolving technical issues and facilitating effective communication in IT support. #J-18808-Ljbffr

📌 Montreal It Support Engineer – Desktop Focus
🏢 Techedin
📍 Montreal