Become a Technical Support Specialist at Sun Life, where you’ll assist the Career Sales Force with IT solutions via phone and email. Your role will be pivotal in ensuring effective operations for our Clients.
This role involves diagnosing hardware and software issues for our advisors and financial centre staff. As a Technical Support Specialist, you will demonstrate technical proficiency and problem-solving skills while collaborating on projects with Tier 2 support. Customer service excellence is key to your daily interactions.
Key Responsibilities:
• Provide troubleshooting for PCs and peripherals
• Resolve issues and escalate when necessary
• Work on special projects with advanced support staff
• Ensure smooth client service during office hours
• Maintain detailed records of support requests
Requirements:
• Bilingual in French and English required in Quebec
• High technical understanding of various operating systems
• Proven experience delivering client-focused IT support
• Exceptional analytical and multitasking abilities
• Ability to excel under pressure in team settings
Deliver outstanding support and enhance client experiences at Sun Life.
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📌 Technical Support Specialist Sun Life (Toronto)
🏢 Sun Life
📍 Toronto