Become a Service Desk Technical Analyst and deliver first-line support. Help diagnose issues and enhance the IT experience for end-users through effective troubleshooting. In this capacity, you will support users by diagnosing and resolving both hardware and software-related issues. The Service Desk Technical Analyst plays a crucial role in managing service requests and maintaining IT assets. With 1-3 years of experience preferred, this role demands strong communication skills and problem-solving capabilities in a busy help desk setting. Key Responsibilities:
- Provide Level 1 and Level 2 technical support
- Escalate complex issues to appropriate teams
- Help maintain an organized inventory of IT assets
- Produce operational reports for service performance
- Diagnose technology-related issues efficiently Requirements:
- 1-3 years experience in a help desk setting
- Familiarity with Microsoft OS and ticketing software
- Ability to work under pressure and prioritize tasks
- Strong interpersonal and communication skills
- Relevant industry certifications beneficial Maximize your potential in IT support with this engaging Service Desk role. #J-18808-Ljbffr

📌 Service Desk Technical Analyst Role (Ottawa)
🏢 Arsenault
📍 Ottawa