Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients. Under the general supervision of the Manager, E-Commerce Operations & Client Service, the E‑Commerce Operations & Client Service Specialist will be responsible for the daily fulfillment of e‑commerce orders, ensuring timely follow‑ups with relevant internal departments. The role also supports the E‑Commerce Manager with updates to product information as required. In addition, the incumbent is responsible for providing an exceptional customer experience by responding to general customer inquiries via phone, chat and email, resolving customer concerns efficiently,



monitoring and responding to Google Reviews, and liaising with retail stores and other relevant internal departments. Key Responsibilities Review and action incoming e‑commerce orders from Salesforce Commerce Cloud in a timely and accurate manner Coordinate with the Distribution Centre and relevant internal departments to ensure accurate order information and statuses in the system, timely fulfillment and process returns or cancel orders, when applicable. Collaborate with the Credit department on suspicious or high‑risk orders. Search alternate warehouses for inventory when items are unavailable at the Distribution Centre. Create

📌 Client Service Specialist (Montreal)
🏢 Maison Birks
📍 Montreal