Position Overview The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues, either through troubleshooting and resolving or triage to assign their issue to the appropriate team. Responsibilities Providing world‑class support for business customers in a call center environment Using provided documentation and training to perform support of: Desktops Applications (Custom and standard) Networking Mobile devices Telephony systems Act as the liaison between the customer and other support teams to ensure timely resolution of customers' troubles Qualifications Fluent in both official languages (French and English oral and written)



Ability to apply documented process and ask probing questions that are directly related to the customer's products and services Summarize steps taken in ticket log Solid communication skills Shift & Language Requirements This is a 24/7 call center, with shift work – you may be asked to work days or nights, holidays or weekends. Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope. Equal Employment Opportunity At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. #J-18808-Ljbffr

📌 Business Help Desk Specialist Iii (Montreal)
🏢 Telus
📍 Montreal