We’re looking for a Customer Success Outreach Manager to join Procore’s Customer Success team. In this role, you’ll work with clients and increase engagement with our emerging book of business. This role is a balance of independent and collaborative work, sharing responsibility for post-implementation success & long-term adoption of Procore’s platform.This position reports to our Manager of Customer Success and can be based remotely in the US. We’re looking for someone to join us immediately.What you’ll do:Conduct proactive outreach to Procore’s Emerging book of business (8000+ clients)Schedule implementation consultation calls as well as business reviews for the Emerging Customer Success team membersIncrease the number of business reviews and implementation calls scheduled each monthContinuously refine our strategy to drive show ratesDrive engagement with Procore’s most at‑risk emerging accountsRun reports and analyze customer data to better understand and manage Emerging accountsImprove automation and streamline operating procedures to help scale the Emerging Customer Success teamCapture client stories and update recordsMaintain a high daily call volume of 20+ calls and 30‑50 emailsWhat we’re looking for:Bachelor’s degree or equivalent experience2+ years working in a technology or startup environment (including internships)Confidence in working with clients and/or prospects with responsibilities focused on customer experience and relationship buildingBackground in managing customer data within Salesforce,



or a similar CRM platformExperience in managing high call volumeStrong multitasking skills with the ability to self-manage workload while providing extraordinary customer experiencesTeam player who also works well independently and is detail-oriented and open‑mindedAdditional InformationPerks & BenefitsAt Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.About UsProcore Technologies is building the software that builds the world. We provide cloud‑based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.We are an equal‑opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive workplace. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.#J-18808-Ljbffr

📌 Customer Success Outreach Specialist (Toronto)
🏢 Procore Technologies
📍 Toronto