Elevate IT service excellence as a Senior Advisor in a hybrid role. Drive effective incident management within a energetic team, ensuring compliance with ITIL processes while optimizing key workflows.In this senior role, you will enhance IT Service Management across the organization by leading major incidents and coordinating cross-functional teams. Your expertise will shine as you focus on incident resolution, tool optimization, and process improvement, ensuring operational resilience within rapid-paced IT environments. You'll be pivotal in maintaining stakeholder confidence and delivering timely updates during critical situations.Key Responsibilities:
Lead major incident management and resolution efforts
Optimize ITSM practices and workflows for efficiency




Coordinate cross-functional communication during incidents
Analyze performance metrics to drive improvements
Facilitate ITSM practice meetings for continuous enhancementRequirements:
ITIL 4 Foundation Certification or higher
Over 4 years of ITSM experience in enterprise environments
Solid knowledge of ServiceNow incident management
Proven crisis response skills under pressure
Excellent verbal and written communication abilitiesLead transformation in IT service delivery with your expertise in problem-solving and continuous improvement, driving exceptional outcomes in major incidents.#J-18808-Ljbffr

📌 Hybrid Senior It Service Management Advisor Leading Major Incidents Pickering
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