Seeking a detail-oriented and proactive Customer Service Representative (CSR) to support daily operations in a fast-paced 3PL environment. Responsible for handling customer inquiries, tracking shipments, coordinating internally, and ensuring accurate, efficient service.

Key Responsibilities

Act as primary contact for customer inquiries (phone & email)

Provide shipment updates and order status

Enter and manage data in TMS accurately

Coordinate with dispatch, operations, and carriers

Resolve issues

Maintain professional communication

Support documentation, billing, and tracking

Manage multiple tasks in a fast-paced setting

Qualifications

3+ years of customer service experience in logistics/3PL industry.

Experience with

TruckMate

is an asset.

Strong communication and attention to detail

Ability to multitask and problem-solve independently

Proficient in Microsoft Office (Excel, Outlook, Word)

Ability to work under pressure and meet deadlines

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📌 Customer Service Representative (Winnipeg)
🏢 Reliable Staffing
📍 Winnipeg