Overview Colliers Project Leaders is a team committed to projects that make a difference in communities and for the people who live there. We deliver capital project solutions that strengthen the built environment, partnering with our clients to bring critical infrastructure and complex building projects to life. We’ve led over 20,000+ projects that: Make cities more livable Enhance workplaces Create spaces people want to return to Improve patient care Deliver clean drinking water Build a sustainable future And so much more. This is where you come in. We’re looking for people to join our team who are passionate about creating more sustainable, resilient and inclusive communities. If this kind of work resonates with you, you’re in the right place. Your role We're looking for an IT Helpdesk Technician to join our IT Team in Ottawa. This will be a 12 month contract role. The successful candidate will join our corporate infrastructure technology team in enabling the growth and successful operation of the company. The core responsibility of the role will include remote and in-person, first line IT technical support and PC administration in support of Colliers Project Leader employees, with escalation of more complex issues to System, Network and Application Administrators. In addition to providing troubleshooting and issue resolution, this individual will also join IT Department project teams to deploy current technology, systems and processes to support employees and the organization as a whole.



Responsibilities Work as a member of a HelpDesk team to provide first line PC and user technical support for users across Canada Create, monitor, and update tickets in the SysAidHelpDesk ticketing system Complete laptop setup and maintenance including hardware and software installations Maintain a hardware inventory and identify items due for replacement or upgrade Create and manage Active Directory user accounts and assign access control based on company policies Process change requests, change orders and other contract or IT related administrative documents Work with System, Network and Application administrators to deploy and support new technology to company workers Qualifications A degree, diploma or post-graduate certificate in the information technology or computer sciences field 1 to 2 years of experience in providing technical support in a corporate business environment Self-motivation and accountability for delivering on a range of responsibilities and commitments In depth experience in the building, imaging, configuration and support of PC’s and laptops Experience providing remote user support, using remote access software and other technologies Experience working with Windows 10, Microsoft Office, Microsoft Outlook and SharePoint Experience supporting PC’s in TCP/IP networks and WiFi wireless networks Experience with Microsoft network services such as Active Directory, Windows Fileshares, and Windows printer queues Experience with basic MS Exchange tasks such as mailbox

📌 It Helpdesk Technician (Ottawa)
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📍 Ottawa