Join the CRA as a Taxpayer Services Agent, where your communication skills will make a difference. Serve Canadians effectively while working within a dynamic call centre setting.
The CRA is hiring Taxpayer Services Agents for temporary roles across Edmonton, AB and Surrey, BC. In this SP-04 position, you'll interact with taxpayers by phone, addressing their inquiries and providing information about tax and social programs. The ideal candidate will have a client-centric approach and the ability to work under pressure.
Key Responsibilities:
• Respond to taxpayer calls with accurate information
• Explain tax filing processes to clients
• Identify and gather necessary information on inquiries
• Research answers using available resources
• Input and analyze data through various computer systems
Requirements:
• Completion of secondary school diploma
• 12 months of client service experience required
• Proficiency in computer applications for data tasks
• Excellent verbal and written communication skills
• Ability to work on-site full-time
Leverage your skills to support Canadians in a fulfilling role with the CRA.
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📌 CRA Taxpayer Services Agent Position (Calgary)
🏢 Employment and Social Development Canada
📍 Calgary