The Role Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service and support for all City services across a variety of channels, including in-person, over the phone, and online. Meet your department... We’re the City’s first point of contact, helping residents access services quickly and easily, whether in person, by phone, or online. Our team answers questions, resolves issues, and guides people through processes to ensure every interaction is friendly, effective, and helpful. The Details Job Title Customer Experience Agent (Up to 2)



Job Number J Job Code 09B285 Job Category Customer Service Location Onsite - Various Locations Bargaining Unit CUPE Job Type Part Time Employment Type Replacement Number Of Positions 2 Hours Of Work 0 to 24 hrs/wk Salary $28.17 - $34.59/Hour Date Posted August 24, 2026 Closing Date August 31, 2026 What You'll Do... Represent the City as the first point of contact, providing support for a wide range of municipal services and programs. Respond to a range of inquiries and concerns from internal departments and the public in a professional and courteous manner. Offer multi-channel service delivery at counters, over the phone and online (e-mail, service requests), including facility bookings, membership and program registration,

📌 Customer Experience Agent (Up To 2) (Kingston)
🏢 City of Kingston
📍 Kingston