Launch your career as a Support Analyst for TMX in Toronto, where client interaction and technical troubleshooting intersect. This hybrid role demands timely support and a keen eye for detail.
In this role, you'll work with clients to provide high-quality support in a rapid-paced environment within TMX's Application Support team. You will be responsible for resolving technical issues, processing requests, and ensuring clear communication throughout. Your contributions will be vital in maintaining client satisfaction and enhancing our support framework.
Key Responsibilities:
• Manage client support requests through various channels
• Troubleshoot issues and document solutions accurately
• Facilitate changes to system configurations for clients




• Maintain detailed records of interactions and resolutions
• Collaborate with product teams for escalated issues
Requirements:
• Experience in client-facing customer support roles
• Excellent organizational and multitasking skills
• Strong communication abilities with a focus on clarity
• Degree or equivalent experience is required
• Understanding of SQL and API troubleshooting
Bring your problem-solving skills and technical knowledge to drive success at TMX.
#J-18808-Ljbffr

📌 Join TMX as a Support Analyst (Toronto)
🏢 TMX Group
📍 Toronto