Be the welcoming face at Concord Hotels as a Guest Service Specialist. Your role is vital in ensuring each guest enjoys a flawless and memorable stay through attentive service.
As part of the front desk team, you will handle check-ins and check-outs, manage reservations, and swiftly respond to guest needs. Your interaction with guests will set the tone for their experience, making your attention to detail and service-focused approach crucial.
Key Responsibilities:
• Create a welcoming atmosphere for all guests
• Manage guest check-in/out and special requests
• Address guest inquiries and concerns professionally
• Accurately process payments and manage guest accounts
• Answer phone calls and inform guests about hotel amenities
Requirements:
• High school diploma or equivalent preferred
• Previous experience in hospitality or customer service
• Solid communication and multitasking skills
• Detail-oriented with basic cash-handling experience
• Ability to work flexible hours, including weekends
Play a key role in delivering exceptional guest services at Concord Hotels.
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📌 Guest Service Specialist at Concord (Ottawa)
🏢 Socket.dev
📍 Ottawa