We are currently looking for a hands‑on Print Services Technician to join our Richmond Hill team. This is a agile position where you will support both external clients and internal teams.The ideal candidate brings strong troubleshooting skills, experience with print support, networking and document solutions, and a solid foundation in a Windows environment.DetailsType of employment: Full‑Time (100% on site)Sch: Monday‑Friday | 8:30 AM – 5:30 PMSalary Range: $60,000 – $80,000 annually**Use of AI in hiring: NOQualificationsAssociate’s Degree in Computer Science or a related field (preferred)2–4+ years of hands‑on IT support experience, including Level 1 and Level 2 troubleshooting in a professional environment2+ years of Experience supporting print management and document management solutions is highly desirable2+ years of experience working with Windows Server operating systems, including user administration and system troubleshootingCompTIA A+ certification (required)Network+ certification (preferred/asset)MCSE or other Microsoft certifications (strong asset)Solid understanding of document management principles and workflow best practicesAbility to learn quickly, work independently, and operate effectively with minimal formal trainingKey ResponsibilitiesParticipating in After Hours Emergency & Scheduled Support – limitedDeliver technical assistance to clients through phone, email,



and remote support toolsProvide Tier 1 and Tier 2 support for deployed print, scanning, and content management solutionsSupport and maintain customer environments, including: Networked and remote printing solutions, Secure print management platforms (e.G., PaperCut, UniFlow, FollowMe), Cloud‑based fax systems and Document and content management applicationsInvestigate, reproduce, and resolve technical issues by identifying root causesTroubleshoot and maintain laser printers, multi‑function devices, copier drivers, and scanning configurationsProvide support for scanning middleware platforms such as Upland AccuRoute and NuanceWork within Microsoft environments, including Windows 7, Windows 11, and Windows ServerSet up and configure HP laptops, desktops, peripherals, cameras, and other workstation equipmentAdminister Active Directory, Group Policy settings, and manage SQL permissions/connectivitySupport and maintain virtualized systems where applicableAccurately document troubleshooting steps and resolutions to enhance the internal knowledge baseEscalate high‑priority or complex technical issues to the Technical Support Manager as neededParticipate in occasional after‑hours emergency or scheduled support coverageWhat We OfferCompetitive salary rangeHealth and dental benefitsProfit‑sharing program and Annual bonus structureSupportive and friendly team environmentOn‑the‑job training and knowledge

📌 Printer Technician (Richmond Hill)
🏢 Kelly
📍 Richmond Hill