07 Sep
|
Cabot Cape Breton
|
Inverness
07 Sep
Cabot Cape Breton
Inverness
Job Type:Full-time Seasonal Built by dreamers, for dreamers. The Night Auditor is a key member of the Guest Services team and responsible for the overnight operations of the Lodge, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. Create 100% satisfaction by providing quick and friendly genuine hospitality and by exceeding guest expectations Make reservations over the phone, via email and in person and ensure all aspects of the reservation procedure are followed Create and maintain reservation records and ensure all aspects of the room reservation procedure are followed, including bookings,
confirmations and cancellation policies Greet and engage guests in a friendly and professional manner according to Cabot Links’ standards Anticipate and address guest’s service needs, complaints and/or concerns Post nightly transactions Monitor in house guest accounts nightly and process additional authorizations once credit limits are exceeded Ensuring all Front Desk floats are balanced at the beginning and end of your shift Perform check-ins and check-outs of guests daily Verify revenue from all sources is accurately balanced, follow up on any discrepancies Produce daily reports for departments and department heads Compile and run statistical reports for all departments and
📌 Night Auditor (Inverness)
🏢 Cabot Cape Breton
📍 Inverness