As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience. Our Client Contact centre is open Monday to Friday from 7:00 a.M. to 8:00p.M. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. Your role Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions Analyze and understand business client needs in order to provide advice on the best solution and/or digital products Offer a distinctive client experience Follow compliance and fraud prevention rules in effect.



Your team You’ll work with your manger and a dynamic team of 90 employees in the Commercial sector of our Customer Experience Centre Learning and development Your onboarding will involve on-the-job training that will help you understand and experience the call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential. Prerequisites High school diploma Customer service experience Ability to identify business opportunities Skills Experience and knowledge of call centre environments Eagerness to develop your skills Show attention to detail and honour your commitments Team spirit and the ability to adapt to frequent changes #CCSM #sacE Languages: French, English Reason to require this language: you will need to serve clients who speak a language other than French regularly. Required skills: Accountability, Client-focused, Communication, Diversity & Inclusion, Driving Results, Emotional Intelligence, Empathy, Initiative, Learning Agility, Resiliency, Teamwork Base Rate: 26.89 Your benefits Health and wellness program, including many options Adaptable group insurance Generous pension plan Employee Share Ownership Plan Employee and family assistance program Preferential banking services Involvement in community initiatives Telemedicine service Virtual sleep clinic Making a bold move in a people-first environment We’re a

📌 Customer Service Agent Commercial Banking (Montreal)
🏢 National Bank of Canada
📍 Montreal