Location: Onsite – 95 Apple Creek Blvd., Markham
Employment Type: Independent Contractor
Hourly Rate: $18/hour
Working Hours: 9:00 AM – 5:00 PM
Language Requirement: English

Role Overview

We are seeking a customer-focused and results-driven Customer Success & Sales Associate with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.

Key Responsibilities

Client Engagement & Solutioning
Collaborate with the client’s sales team to understand customer needs and recommend suitable telecom solutions
Prepare and deliver product presentations, demos, and tailored proposals
Respond to customer inquiries with accurate and timely information
Work with technical teams to ensure solution feasibility and customization

Customer Success & Service Delivery
Act as the first point of contact for customer inquiries, service requests, and issue resolution
Manage onboarding of new customers and coordinate with internal teams
Track accounts, monitor service requests,



and ensure SLA compliance
Handle escalations professionally to ensure timely resolution and satisfaction
Gather and share customer feedback to enhance service quality and offerings

Market & Product Knowledge
Maintain up-to-date knowledge of telecom products, technologies, and market trends
Provide insights on customer needs and competitive positioning to internal teams

Qualifications & Skills
Minimum 2 years of experience in a call center or sales environment within IT or Telecom
Experience with ticketing tools and CRM systems
Proven experience in cold calling, upselling, and cross-selling
Strong verbal and written communication and presentation skills
Ability to explain technical solutions to non-technical clients
Solid customer handling and problem-solving skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Ability to multitask, prioritize, and manage time in a rapid-paced environment
Punctual and able to work onsite full time (9 AM – 5 PM)
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📌 Sales / Customer Support Executive Markham (Canada)
🏢 Pathway Communications
📍 Canada