AGAT Laboratories is seeking a Client Services Agent to enhance client interactions, offering expertise in laboratory services in a remote or hybrid mode.
As a Client Services Agent, you will be responsible for fostering solid client relationships and ensuring a seamless communication flow regarding laboratory inquiries. Your focus will include managing expectations for work orders and delivering timely notifications while resolving any sample integrity issues that may arise.
Key Responsibilities:
• Act as the main point of contact for client inquiries
• Develop robust client relationships via emails, calls, and meetings
• Ensure timely delivery of notifications, certificates, and invoices




• Maintain explicit communication regarding any project updates
• Document and manage client instructions effectively
Requirements:
• Solid verbal communication and rapport-building skills
• Proven organization and detail-oriented approaches
• Relevant experience in customer service is essential
• Knowledge of geological sciences is beneficial
• Capability to solve problems effectively under pressure
Take on a rewarding role that supports AGAT’s commitment to excellence in client service.
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📌 Client Services Agent Role At Agat Calgary
🏢 AGAT Laboratories
📍 Calgary