Lead strategic workforce initiatives with RBC as the Senior Manager of Workforce Innovation in Toronto. Enhance analytics and reporting to optimize capacity planning and resource allocation for client support.
In this pivotal role, you will oversee the Workforce Management Optimization (WMO) team, guiding data-driven enhancements to support excellent client service. Collaborate with various stakeholders, including operational and strategy teams, to deliver impactful analyses and insights. You will be responsible for providing agile leadership and setting the direction for performance analytics across multiple channels.
Key Responsibilities:
• Represent WMO in Agile team product ownership
• Deliver analysis and presentations to senior leaders




• Optimize staffing across diverse advisor roles
• Manage key performance and productivity analytics
• Develop automated solutions for workflow improvements
Requirements:
• 5+ years in leadership roles influencing partners
• Advanced reporting analytics skills (Excel, SQL)
• Solid analytical and problem-solving ability
• Experience in workforce management solutions
• Ability to inspire and coach team members
Elevate workforce strategies and data management excellence with RBC's innovative team in Toronto.
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📌 Workforce Innovation Senior Manager at RBC (Vancouver)
🏢 RBC
📍 Vancouver