About The CompanyStanding on Giants is the world’s first agency for businesses that want to build a brand‑owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community‑led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, Sonos and Utilita, helping them launch successful communities that deliver real results. We are Khoros Kudos award‑winners, recognising our work as Best‑In‑Class. We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and the planet, not just profit, powered by trusting and collaborative communities. Our people are of central importance. We offer a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on a supportive, open environment and shared efforts to keep our working practices as sustainable as possible.About The RoleAs a Community Data Analyst, you will be supporting our Community Insights team for Airbnb, performing analytical and reporting tasks, leveraging both qualitative and quantitative data. You will use your curiosity and interest in data to identify, present and suggest results, trends and learnings. You will also be able to identify best practices and propose solutions for improving the ways of working within the team as well as with the client. You will be hard‑working, have exceptional attention to detail and will be quick to learn. If you have an open, honest and team-oriented approach to your job, you’ll fit right in.ResponsibilitiesCollect,



export and prepare raw data for analysisTrack ad‑hoc conversation topics to provide quick insights on community healthLeverage AI and automation solutions to improve the analysis of large volumes of community feedbackQualitative data coding and categorisationBuild and maintain dashboards to facilitate reporting and data visualisationAnalyse community conversations and feedback in order to provide actionable insightsWrite and peer review client‑facing community reportsRequired Skills & ExperienceFluent in English with exceptional written and verbal communication skillsExperience in data analysis or similar fieldGreat attention to detail with strong organisational and prioritisation skills, ideally with experience using project‑management tools (Airtable, Asana, etc.)Competent understanding of analytics and reporting tools such as Looker Studio, Sprinklr or Google AnalyticsExperience with qualitative data categorisation or thematic analysisGood technical understanding and ability to pick up new tools quicklyProficient with MS Excel, Google Workspace (Docs, Sheets, Slides) for documentation and data managementAbility to cope with a fast‑paced work environment and changeInterest in online communitiesNice to haveFluency in a second language is a plusFamiliarity with ChatGPT or other AI tools for data analysisFamiliarity with Salesforce, SupersetFamiliarity with AirtableBasic knowledge of SQLWe are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment. Please note that we will carry out criminal and financial background checks on successful candidates. Due to the high number of applications, we are only able to contact successful applicants.LocationRemote role, based in Canada.#J-18808-Ljbffr

📌 Community Data Analyst (Toronto)
🏢 Standing on Giants
📍 Toronto