Elevate your career as a Call Taker with Voyago’s Inter-Community Shuttle Services. Provide exceptional assistance to customers while managing inquiries and scheduling rides efficiently.
This Full-Time role requires strong communication skills and a customer-oriented mindset. Your expertise in documenting calls and coordinating with dispatch teams will be vital. The position is on-site in London, requiring excellent attention to detail and the ability to multitask under pressure. You will be instrumental in enhancing the customer experience through effective problem-solving and empathy.
Key Responsibilities:
• Handle incoming calls with professionalism and courtesy
• Support scheduling needs and address customer concerns
• Keep detailed records of customer interactions
• Engage with dispatch to ensure timely service
• Maintain high standards in customer service delivery
Requirements:
• 1-2 years of relevant experience in dispatch or call centers
• Solid intermediate to advanced English proficiency
• Ability to work calmly in a high-pressure environment
• Knowledge of London and local areas
• Must be available Monday to Friday, 7:00am to 3:00pm
Utilize your customer service skills to support efficient shuttle operations with Voyago in London.
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