Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.Position OverviewThe Assistant Manager contributes to the financial growth of the company by ensuring customer service exceeds expectations, maintaining operational integrity, and developing and promoting human resources. They support the goals of the company and individual store, and may specialize in merchandising, inventory, or project-related areas.ClientelingCreate and foster a database of Club Monaco customersImplement a Personal Shopper ProgramProvide unsurpassed customer service at all timesImplement a monthly outreach program to update client base as recent product reaches the storeBrainstorm ideas for in-store eventsPartner with store management team and district manager to execute store eventsField customer inquiries, including questions about a specific product, quality issues, return policy questions, etc.Implement a system to track monthly sales, number of inquiries, type of inquiries, etc.Lead Product Knowledge sessions for store staffCommunicate product and customer feedback to managers; also assist the Store Manager or General Manager with operationsResponsible for opening and closing the store on designated shiftsEnsure monitoring and execution of daily payroll goalsAssume Store Manager responsibilities in his or her absenceOrganize schedules for Managers-in-Training and StylistsTo achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial resultsAnalytical and strategic management of sales and wage budgets to determine and launch actions to meet/exceed goalsEntrepreneurial innovation to utilize all available tools within the framework of business to develop creative approaches to driving the business resultsMonitors sales and financial results and takes appropriate action at store level and communicates needs to supervisorEnsures store actions optimise sales, merchandise investment, wage investment and minimise stock shortageEnsures disciplined control of all store expensesLeads the store’s business planning processTo contribute to long-term growth through minimum turnover, recruiting high-level candidates as needed and maintaining and developing a store team of managers and service associates able to meet service and sales goalsEncourages empowerment, reinforces ownership, and leads a positive work environmentEnsures management and service associates clearly understand and meet job expectationsSelects, trains and motivates management and associates to meet their responsibility of a full and functional teamSchedules and facilitates training sessions where needed to develop individual and overall team skills and abilitiesModels and coaches selling service as well as other skillsProvides store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirementsMaximizes inventory to achieve planned sales through actions focused on selling what we own today and communication on what is needed to build the businessAssesses and reacts to opportunities provided by competitionEnsures operational integrity in routines and practices in how the store worksTrains managers and service associates in inventory management and supervises physical inventory countTrains, coaches and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set-up, merchandising direction, damage processing,



consolidations and overall store standardsEnsures that the brand integrity of the company is reflected to customersTrains and supports management and service associates in the planning and supervision of store flips and regular merchandising needsEnsures store works to merchandising/flip calendarsEnsures store meets visual merchandising and maintenance standardsContributes to the success of the Company’s growth by implementing effective loss prevention methods and policies and proceduresMonitors the application of policies and proceduresModels accurate and appropriate knowledge and use of policies and proceduresRegularly follows up and partners with LP responsible on audit standards, results, training and actions needed to meet loss prevention standards in conjunction with maintaining service levelReviews and audits all payroll procedures to ensure accurate reporting at store level and reports back to have any corrections madeTo contribute to building a customer service-driven company through leadership skills and personal attributesResponsible for all opening and closing procedures of the store on all designated shifts as per the store hours of operations. Note: If one cannot open or close the store they are responsible for finding replacement staff and must immediately inform DM/RM.Experience, Skills, and KnowledgeASC requires a minimum of 5 years retail management experienceComputer proficiency with MS Office; Outlook, Excel, WordExcellent interpersonal skills supporting a team environmentExcellent English communication - verbal and writtenStrong planning and organizational skills with a sense of priority for deadlines and attention to detailAbility to recognize and react to changing work demandsComfortable and confident in making effective autonomous (and group) decisions in a timely mannerGoal oriented: ability to stay focused on creating winning resultsDedicated to high levels of customer service and sales productivityTransferability an asset and increases future opportunity on promotabilityMust be able to work shift standing and walking and be able to lift approx 20 lbs.Required to travel remote areas for business meetingsMust be able to pack, unpack and move stock when supporting in receiving/stocking store functions#J-18808-Ljbffr

📌 Assistant Manager_ Sherway Gardens (Toronto)
🏢 Club Monaco
📍 Toronto