Join Rogers as the Senior Director, Customer Intelligence & AI and lead transformative customer experience initiatives. This role is based in Toronto, focusing on harnessing data to improve business outcomes.In this strategic leadership position, you will enhance Digital Customer 360 Intelligence capabilities. You will be responsible for creating actionable recommendations based on customer insights and connecting various data signals to enrich customer understanding. Collaborate with key departments to drive engagement, loyalty, and retention strategies while ensuring scalable customer intelligence frameworks are in place.Key Responsibilities:
Lead the design and implementation of customer intelligence strategy
Establish a person-centric customer understanding through data




Analyze engagement patterns and identify growth prospects
Manage the development of data-driven intelligence assets
Facilitate collaboration across teams to optimize customer valueRequirements:
Minimum 10 years in leadership roles within Analytics or Customer Experience
Degree in Business, Data Science, or similar fields
Experience with large-scale data organizations
Robust analytical and problem-solving skills
Proven ability to influence and collaborate across teamsShape a data-driven future at Rogers, enriching customer relationships and business success through intelligence and innovation.#J-18808-Ljbffr

📌 Senior Director, Ai & Customer Insights At Rogers Toronto
🏢 Rogers Communications
📍 Toronto