About Metergy Solutions Inc. ( U201CMetergyu201D) Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity. Our Mission Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good. At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing. Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed. Metergy office location is in Markham but will be moving to North York toward the end of 2026! The Customer Care Representative serves as a recognized subject matter expert, responsible for resolving complex billing issues, customer escalations,



and non‑routine service challenges requiring advanced analysis, sound judgment, and deep system knowledge. This role is designed for experienced professionals who demonstrate strong critical thinking, exceptional attention to detail, and leadership behaviors without direct authority. In addition to case resolution, contribute to continuous improvement, knowledge sharing, and process optimization, supporting both operational excellence and team capability building. This role is on‑site with an chance to go hybrid in the future. Responsibilities Independently analyze and resolve complex billing corrections, including cancel/re‑bills, ensuring compliance with policies Complete and validate advanced move in and move out field activities within the Oracle CCB system, ensuring data accuracy and system integrity Manage high complexity customer inquiries and escalations, applying expert judgment, diplomacy, and professionalism Respond to incoming calls in a queue‑based environment while serving as a resource for lower complexity overflow or escalated calls Investigate and resolve multi system discrepancies across billing, payments, and customer accounts Provide expert handling of billing disputes and complaints, with thorough issue investigation and recommendations for sustainable resolution Establish and manage complex customer

📌 Customer Care Representative (Toronto)
🏢 Metergy Solutions
📍 Toronto