Join Aplin as Director of Technical Support Services, leading a energetic team to enhance customer experiences. This leadership role emphasizes operational efficiency and team development within a SaaS framework.In this position, you will drive the transformation of our support organization, working closely with cross-functional teams. By establishing explicit performance expectations and optimizing processes, you will foster a culture centered around excellence and accountability in support services.Key Responsibilities:
Lead and develop a high-performing support team
Assess support processes and implement best practices
Improve customer communication and escalation management
Collaborate with internal stakeholders for solution building
Develop KPIs and operational reports for leadershipRequirements:
Minimum 5 years leading customer support teams
Proven success in improving support service metrics
Robust understanding of customer experience best practices
Experience in software or SaaS environments
Exceptional coaching and communication skillsDrive the growth of Aplin’s technical support while enhancing operational standards and customer satisfaction.#J-18808-Ljbffr

📌 Aplin Technical Support Director Ottawa (Canada)
🏢 David Aplin Recruiting
📍 Canada