Cogeco Connexion Inc. in Burlington, ON, seeks a Retention Specialist for a remote/home-based role across Ontario. The position focuses on retaining customers by downgrading or disconnecting services while maximizing retention and sales opportunities through negotiation and excellent service.
The role requires solid communication, 1–2 years in call centers, and a customer-first mindset. Adaptable schedule and KPI-driven targets are part of the job, with a focus on customer value and loyalty.
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