At Sun Life,we’redriven by our Purpose: helping our Clientsachieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way. Job Description Length of Term 12 months 15 hours a week during the school year. Must be able to work full-time hours in summer, spring break & winter holiday break. The Client Service Administrator is to handle client inquiries through direct contact and to provide service excellence to Plan Sponsors, Members and Advisors on the GRS Operations client admin function. You will be required to handle day-to-day administration in a timely manner within service level standards. What will you do? Handle day-to-day administration of a block of business with various products in a timely manner within service level standards Analyze and process transactions related to control accounts (suspense) daily to ensure they are current and accurate Verify daily output and ensure corrections are completed on member accounts ( P & L)



Ensure all issues and complaints are escalated to the Client Service Specialist/Team Lead/Manager and are logged/acted on within 24 hours Identify trends and patterns on inquiries/transactions to help optimize client efficiencies Share client feedback or other issues with Client Service Specialist to improve processes and the relationship with the client Track accurately all assigned work in the current management operating systems Participate actively in team huddles/meetings and keep others informed and up-to-date Solid initiative to ownership of work What do you need to succeed? As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide. Excellent PC skills, especially Excel Accuracy and speed Superior organization skills and the ability to multi-task Ability to deal with high work volumes Strong team player Outstanding customer service skills Excellent communication skills (both verbal and written) Excellent interpersonal skills This opportunity is available to students with a graduation date of December 2027 or later What’s in it for you? A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner An environment of continuous learning and improvement A fast-paced, dynamic environment where you’re able to apply what you’ve learned to real-life challenges The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for. Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans,

📌 Student, Client Service Administrator (Alton)
🏢 Sun Life
📍 Alton