Salary Range: $42,000.00 To $45,000.00 Annually What’s significant to us: Judgement, Curiosity, Agility, Results, Ownership, Teamwork . At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned B2B Customer Service Representative to join in our Customer Service Department team at our Markham headquarters. Take part in joining an exciting career in a booming industry! Job Description: We are looking for an outgoing, detail oriented, and motivated B2B Customer Service Representative to join our PSI family. The B2B Customer Service Representative is responsible to provide excellent service and respond efficiently to customers inquiries via email and inbound/outbound calls. Candidates must analyze the problem, resolve,



and record the root cause through our ERP system for future improvements. By helping customers with their product inquiries, warranty claims, and process orders, replacements and returns. We are a passionate and down to earth company that value all our employees, team, and customers. Position: Type: Permanent Full-time Responsibilities Provide exceptional inbound/outbound customer service via email and over the phone in a professional, efficient and courteous manner Ensure positive client experiences by answering any customer inquiries in a timely and efficient manner Effectively manage and create multiple accounts and provides customer support via email and telephone Resolve client's concerns and identify root causes of issues/dissatisfaction for future improvements Processes orders, returns, credits, purchase, and issue invoice orders into the company ERP system Keep records of customer interactions, and make adjustments to customers’

📌 b Customer Service Representative (Markham)
🏢 Pacific Smoke International
📍 Markham