Elevate customer service standards with Slalom as a Senior Consultant for Amazon Connect in Toronto. Your leadership will drive contact center innovations and impactful customer transformations.As a key player in our consulting team, you will implement Amazon Connect solutions tailored to client requirements. Your role involves collaborating with stakeholders to design and deliver contact center strategies, developing implementation plans, and preparing essential technical documentation. Your experience with AWS services will ensure optimal solutions for our clients.Key Responsibilities:
Deliver technical expertise in Amazon Connect strategies
Oversee implementations that meet business objectives
Create and manage implementation plans across the lifecycle




Lead technical documentation and training for clients
Advise clients on best practices in contact center operationsRequirements:
3+ years of consulting or related experience
Robust hands-on experience with AWS and contact center tech
Capacity to communicate complex concepts clearly
Familiarity with Salesforce Service Cloud is beneficial
Experience in leading cross-functional team discussionsLeverage your consulting prowess to redefine customer engagement strategies at Slalom.#J-18808-Ljbffr

📌 Amazon Connect Senior Consultant At Slalom Toronto
🏢 Slalom
📍 Toronto