Drive outstanding customer experiences as the Director of Customer Experience at BGIS. Lead strategic initiatives that enhance service delivery and client satisfaction across all accounts.In this key leadership role, you will report on customer experience metrics while guiding the design and implementation of effective service solutions. Your focus will be on integrating client feedback into operational improvements and maintaining high standards of service excellence. Collaborate with cross-functional teams to deliver exceptional client experiences.Key Responsibilities:
Oversee data-driven performance management and insights
Implement CX frameworks tailored to client expectations
Drive innovation in service delivery and design




Establish KPIs for service responsiveness and satisfaction
Manage client relationship and communication strategiesRequirements:
Expertise in CX and service design principles
Advanced skills in project management and program implementation
Knowledge of analytics and service delivery models
Proven change management expertise
Relevant qualified certifications preferredShape the future of customer experience at BGIS through strategic leadership and data-driven insights.#J-18808-Ljbffr

📌 Director Of Customer Experience Strategy Markham
🏢 BGIS
📍 Markham